ThemeInnova Refund Policy

Refund Eligibility

Due to the nature of digital products, most purchases are considered final once the product has been delivered or the download link has been accessed.

However, ThemeInnova may review refund requests submitted within 5 days of purchase under the following conditions:

• The refund request must be submitted within 5 days of purchase
• Valid proof of purchase (order ID, receipt, or transaction ID) must be provided
• The request must clearly explain the reason for the refund
• The product must not have been downloaded, accessed, or used

All refund requests are reviewed individually, and approval is at the sole discretion of ThemeInnova.

Non-Refundable Cases

Refunds will not be issued in the following situations:

• Digital products that have already been downloaded or accessed
• Customized or modified products
• Products purchased during promotions, discounts, or special offers
• Refund requests submitted after the 5-day refund window

Exceptions

Refunds may be considered in limited circumstances such as:

• Duplicate payments made for the same order
• Corrupted or incomplete product files
• Verified technical issues preventing the product from functioning as described

How to Request a Refund

To request a refund, please contact our support team at:

support@themeinnova.com

Use the subject line “Refund Request” and include:

• Your order number
• Proof of purchase
• A brief explanation of the issue or reason for the refund

If approved, refunds will be issued to the original payment method.

Refund processing typically takes 5–10 business days, depending on your bank or payment provider.

Late or Missing Refunds

If you have not received your refund:

1. Check your bank account again
2. Contact your credit card company
3. Contact your payment provider
4. If the issue persists, contact us at support@themeinnova.com

Exchanges

We do not offer exchanges for digital products. However, if you experience technical issues with your files, our support team will assist you in resolving the issue.

Fraud Protection

ThemeInnova reserves the right to refuse refund requests in cases of suspected fraud, abuse of this refund policy, or violation of our Terms & Conditions.

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