Thank you for purchasing from ThemeInnova. We value your trust and aim to provide high-quality digital products and services. Please read our refund policy carefully before making a purchase.
Refund Eligibility
We offer a 5-day refund window from the date of purchase under the following conditions:
- The refund request must be submitted within 5 days of purchase
- Proof of purchase (order ID or receipt) must be provided
- The digital product must not have been downloaded or accessed
Once a digital product has been downloaded or accessed, no refund will be provided due to the nature of digital goods.
Non-Refundable Items
Refunds will not be issued for:
- Downloaded digital products or files
- Customized or modified products
- Discounted or promotional items
How to Request a Refund
To request a refund, please email us at:
with the subject line: Refund Request
and include your order number and reason for the request.
Refunds will be processed to the original payment method. Processing time may vary depending on your bank or payment provider.
Late or Missing Refunds
If you have not received your refund:
- Check with your bank or payment provider
- Contact your credit card company
- If the issue persists, contact us at support@themeinnova.com
Exchanges
We do not offer exchanges for digital products. If you face technical issues with the files, please contact our support team and we will assist you.
Contact
For any refund or product support queries, contact:
support@themeinnova.com