Thank you for purchasing our templates. We appreciate your business, and we want you to be completely satisfied with your purchase. Please review our refund and return policy below.
Refunds
We offer a 5-day refund policy for templates. If you are not satisfied with your purchase, you can request a refund within 5 days of the purchase date. After 30 days, we are unable to offer a refund.
To qualify for a refund:
- You must submit your refund request within 5 days of purchase.
- You must provide proof of purchase (e.g., receipt, order number).
- The template should not have been used or altered in any way.
Please note: Refunds will be issued to the original payment method. It may take a few days for the refund to be processed depending on your bank or payment provider.
Exemptions
Due to the nature of digital products, we cannot accept returns or offer refunds for the following:
- Downloaded digital templates or files.
- Used or altered templates.
- Customized templates (if applicable).
- Sale or discounted items.
How to Request a Refund
To request a refund, please email us at innovatechzofficial@gmail.com with the subject “Refund Request” and provide your order number and reason for the refund.
Late or Missing Refunds
If you haven’t received your refund yet:
- First, check your bank account or payment provider.
- Contact your credit card company or bank, as they may require additional processing time.
- If you’ve done all of the above and still haven’t received your refund, please contact us at innovatechzofficial@gmail.com for further assistance.
Exchanges
We do not offer exchanges for digital marketing templates. If the template is defective or there is an issue with the file you received, please contact us, and we will assist you with resolving the issue.
Gifts
If you received the template as a gift, you will receive a store credit for the value of the return. A digital gift card will be emailed to you once we process your return.
Shipping
Since this is a digital product, no physical shipping is involved. However, you are responsible for downloading and storing the templates securely.
Need Help?
If you have any questions or need assistance regarding refunds or returns, please feel free to reach out to us at innovatechzofficial@gmail.com. We’re happy to help!